Delivery and Returns Policy for LorenWeisman.com / Loren Weisman Brand Communications and Optics Strategies:
Updated: March 12, 2025.

---

Delivery and Returns

---

---

Delivery and Returns…
Delivery Policy for Loren Weisman 

Virtual Services:
All consultations, strategy sessions, and meetings (via Zoom, phone, or in-person) are confirmed upon scheduling. Access details or location information will be provided via email within 24 hours of booking.

Physical Items:
Documentation, hard drives, branding materials, and promotional merchandise are shipped via USPS or FedEx within 3–5 business days of order confirmation. Tracking information will be emailed upon dispatch.

Delivery Timelines:
While I strive for prompt delivery, delays due to carrier issues or unforeseen circumstances may occur. Customers will be notified of significant delays.

---


All purchases are final. Exceptions apply only in the following cases:

Physical items (e.g., hard drives, promotional merchandise, books) may be returned if damaged during transit or defective upon arrival.

Report issues within 7 days of delivery by emailing Email Link with order details and photos of the damage.

Return shipping costs for approved claims will be covered by Loren Weisman Brand Communications and Optics Strategies.

If you receive an item different from what was ordered, contact me within 7 days to arrange a replacement. Original shipping fees will be refunded.

Digital downloads, opened/used hard drives, personalized branding materials, and virtual services (e.g., completed consultations) are non-refundable.

A prepaid return label will be provided for eligible returns.

Items must be securely packaged to avoid further damage.

Legal Compliance
This policy adheres to Utah state laws and U.S. consumer protection guidelines.

---


For inquiries,
Email Link
or call
(689) 208-9233 (M–F, 9 AM–5 PM MT).

---

Delivery and Returns Policy (Reason for having one)

Running through the reason quickly: your delivery and returns policy isn’t just a small detail; it’s a key part of your brand’s reputation and professionalism.

If it’s missing or unclear, it can creates a big credibility gap that some smart customers will pick up on.

Think of it as a way to start a conversation that builds trust right away. Before someone clicks “buy,” they’re already weighing the risks. A clear, fair, and easy to find policy answers their unspoken questions: “Can I trust this business with my money? What if the product isn’t right? Are they confident in what they sell?” By giving them these answers upfront, you ease their worries and show you’re confident.

On the flip side, not having this policy looks unprofessional. It makes it seem like you haven’t thought things through or, worse, that you’re hiding something. This can really hurt the customer experience before it even starts. It also could give the less than moral customers fire power to take advantage of you.

On the other hand, a solid policy is a great way to communicate that you stand behind your product and value your customers. It turns a simple sale into a relationship based on honesty. In today’s market, where trust is everything, your delivery and returns policy isn’t optional, it’s a must have for a credible brand. It’s all about managing expectations before they turn into disappointments… while at the same time, protecting you from those possibly trying to take advantage of a delivery or return in a negative way.

---

Loren Weisman/ EnzoLor777 is a Brand Communications and Optics Strategist who specializes in illuminating authoritative intelligence and amplifying authentic experts.
*
Weisman is also the host of the messaging and optics podcast; Wait What Really OK.
*
LW Website
*
© 2025 Loren Weisman. All Rights Reserved ® ℗
*
Delivery and Returns Policy for LorenWeisman.com / Brand Communications and Optics Strategies